Shipping
I ship using USPS Priority mail, ONLY, as I am considered a rural address, so overnight is not guaranteed from my location. I've found this is the best option for me, and it has worked VERY WELL for me.
Shipping costs vary depending on quantity ordered, and your location. Average is 10-20.00 For a quote, I need a zip code, and your potential order.
Shipping costs always include a snug styrofoam lined box, additional insulation and cushioning materials, and heat packs as needed.
I am only shipping on TUESDAYS at this time. It misses the weekend , and many holiday rushes, and no worries about rearranging due to 'bank" holidays. Tuesday gives plenty of time to get the box to you on Thursday, Friday, Or Saturday.
I do reserve the right to HOLD a shipment at any time. There are times unforeseen weather systems come through, drastically changing predicted temperatures, or there is a natural disaster between me and you that will slow down the box. I rarely hold a box, but when I do, I have the animals best interest in mind.
Live Arrival Guaranteed
If there is a rare issue, contact me within 2 hours of confirmed or attempted delivery. Take the best photos you can, if the box is crushed or there are doa's, and include those with your email to me. I will take care of it, by reshipping them on my next available ship date, at no cost to you. If the issue is they seem more stressed than they should be, shoot me over an email, and I'll try to walk you through settling them in. If I'm contacted, within 2 hours, like above, and the fish don't make it through that night, I'll cover it.
if I cannot replace and reship, I will refund. If you would rather have a credit , and put that on something of equal value and have that shipped the next shipping day, I can do that as well.
If there is a rare issue, contact me within 2 hours of confirmed or attempted delivery. Take the best photos you can, if the box is crushed or there are doa's, and include those with your email to me. I will take care of it, by reshipping them on my next available ship date, at no cost to you. If the issue is they seem more stressed than they should be, shoot me over an email, and I'll try to walk you through settling them in. If I'm contacted, within 2 hours, like above, and the fish don't make it through that night, I'll cover it.
if I cannot replace and reship, I will refund. If you would rather have a credit , and put that on something of equal value and have that shipped the next shipping day, I can do that as well.